Refund Policy

Refund & Cancellation Policy

At Del Cargo Packers and Movers, we aim to provide reliable and efficient relocation services. This Refund & Cancellation Policy describes the terms under which bookings can be cancelled and how refunds are processed.

1. Shifting Booking Cancellation

If you wish to cancel or reschedule your relocation booking, you must notify our customer care team:

• Cancellation 24 Hours or More Before Shifting Time: Full refund of booking advance token, if any.
• Cancellation Under 24 Hours: A standard administrative cancellation charge may apply depending on materials and crews already dispatched.
• Rescheduling: Bookings can be rescheduled for free if notified at least 24 hours prior to shifting.

2. Advance Token Refund

Token payments collected for securing booking slots will be processed as follows:

• If the cancellation request is approved under our terms, the refund will be credited back to the original payment method.
• Refund processing usually takes 5 to 7 business days depending on bank clearance and card companies.
• Del Cargo is not liable for delayed refunds due to bank gateways or holidays.

3. Claims for Damage or Shifting Issues

Refunds related to transit damage or unsatisfactory service claims will be assessed by our claim settlement department. Any approved compensation or refund is governed strictly by the terms of the transit insurance chosen at the time of booking. All claims must be raised with official damage photos within 24 hours of unloading.

4. Contact Our Billing Desk

For cancellation, rescheduling, or billing refund queries, please get in touch with us: